AI and workflow automation services built around real operations.
We design and build the system between your tools, data and team, from AI agents and n8n workflows to internal dashboards and custom APIs. One expert owns the work from discovery through implementation and handover.
Choose the problem, not the tool.
You do not need to arrive with a technical specification. Start with the work that is slow, fragile or trapped between systems. We will determine whether the answer is a workflow, an integration, an AI component or a better process.
Automation consulting
Map the current process, identify the highest-value automation opportunities and leave with a practical sequence for what to build first.
Explore consultingn8n and workflow automation
Build reliable workflows for lead handling, support operations, reporting, documents and follow-up, with retries, status visibility and human approval where needed.
Explore n8n consultingCustom APIs and integrations
Connect CRMs, internal systems and SaaS platforms so information moves accurately, failures are visible and teams stop rebuilding the same context by hand.
Explore API developmentAI automation and voice agents
Add AI where it improves triage, drafting, extraction or customer conversations, while keeping deterministic controls and human handoff around consequential decisions.
Explore AI automationProof from real operations.
The strongest automation work is visible in its safeguards, not in inflated claims. These anonymized implementations show what was delivered and where people remain in control.
Give agents the right context before they reply.
A CRM side panel sends the active case through a secured n8n workflow, enriches it with customer and transaction context, then returns triage, next actions and a response draft. Missing enrichment data does not stop the workflow, and the agent keeps final approval.
Delivered: CRM extension, authenticated n8n workflow, internal-system enrichment, AI-assisted drafting and a human review step.
Read the customer support case studyTurn ticket evidence into an audit-ready review pack.
A browser-based workflow reconstructs ticket histories, calculates resolution and follow-up compliance with deterministic rules, flags breached and at-risk cases, and produces a multi-sheet Excel workbook. AI assists with triage but cannot override timestamps or SLA verdicts.
Delivered: Browser extension, durable batch queue, deterministic SLA rules, AI-assisted triage, recovery checkpoints and Excel reporting.
Read the SLA reporting case studyA clear path from bottleneck to working system.
Each engagement starts small enough to understand the operation properly, then becomes specific before development begins.
Diagnose the workflow
In a free 15-minute call, we clarify the goal, current tools, bottlenecks, risks and what a successful outcome would look like.
Define the blueprint
You receive a documented scope, delivery sequence and price. The blueprint makes phase one, exclusions and future options explicit.
Build and hand over
We implement, test failure paths, document the system and show your team how to operate it. Ongoing support is available where useful.
Good fit for work that crosses systems and teams.
MakeAutomation works best with B2B SaaS, small and midsize businesses, and mid-market teams that have a real operating bottleneck and an owner who can help define the workflow.
- The same information is copied between tools more than once.
- Follow-up depends on memory, inbox searches or individual spreadsheets.
- People need more context before they can make the next decision.
- An existing automation works in the happy path but fails silently.
- You need one person to connect the process, interface, integration and handover.
Bring one workflow that keeps slowing the team down.
We will work out whether it is worth automating, what should remain human and what a sensible first phase looks like.